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Product Manager, Recognition & Engagement

Function: eCommerce
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:07:13 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1092353
DescriptionProduct Manager, Recognition and Engagement

Company Overview:

Staples has pioneered the Office Supplies and Solutions category for more than 30 years. As an early adopter of technology, the company commissioned an eCommerce channel in 1998. After continuous investment, Staples Online quickly expanded to become America’s leader in workplace solutions. Staples eCommerce now provides a rich array of business solutions:

• Engage with industry specific content and collaborate with peers through online community forums
• Digitally design business cards and other custom print items with same day, instore pickup
• Replenish business essentials with easy re-order and free next day delivery
• Furniture configuration – from collection sets to entire office overhaul
• While office supplies is the corner stone of Staples, explore our marketplace of 1.5m + items that provide a one stop shop for all of your work life needs

Formerly a public S&P 500 company, Staples was acquired in 2017 by Sycamore Partners, who specialize in retail transformation and growth. As a private company Staples has introduced a new brand, richer product lines that differentiate, a modernized technology stack, and a customer-first shopping experience.

Position Summary:

The Product Manager of Recognition & Engagement will join a growing Digital team tasked with planning, managing and operating the Staples.com and Staples Advantage websites; focused on accelerating growth while preserving the established revenue streams. This person will be responsible for defining how we leverage tools and insight to accelerate the customer onboarding process with a relevant and personalized user experience. On the other side of the coin, this person will also need to apply similar design thinking for how to optimize the user experience for the existing customer base; promoting hyper-relevant recommendations, loyalty programs, and overall online engagement to increase retention.

This Product Manager will drive the product vision, build a strategy that connects the current state of the business to the desired state, and executes on an iterative, agile cadence. This will require internal collaboration, external collaboration, and cross-functional partnership with key stakeholders. This person will take ownership of their respective roadmap initiatives, deliver new product features that create value, and communicate the status and success of these accomplishments on a regular basis. A deep understanding of current customer trends, existing problems, and defining areas of opportunity are crucial to the success of this role. Data analysis and interpretation of metrics will be part of the regular cadence, and play an intricate role in defining the short and long-term roadmap. The purpose of this role is to bring world-class e-commerce expertise to the online businesses, drive an increase in profitability, reduce the consumer adoption curve, and creatively take the Staples shopping experience everywhere commerce exists.

Primary Responsibilities:

• Drive the strategic vision and execution for the maturation of identifying leads, converting leads to customers, and customers to loyal and frequent shoppers by:
o Defining the product vision by customer segment
o Documenting clear requirements that address all customer and/or business use cases
o Prioritizing sprints based on a keen aptitude for ROI or strategic value
o Collaborating with other product management associates and business stakeholders to define and deliver key milestones, on a reoccurring basis
o Collaborating with both internal and external third parties to build the capabilities needed to deliver necessary experiences that move the needle
• Leverage analytical skills in decision making to focus on KPIs, testing new scenarios (A/B Testing) and iterating the product to achieve targeted results
• Collaborate and socialize the near, mid and long-term capabilities strategy; which requires analyzing industry trends, customer needs, rationing stakeholder requests, and aligning technology configurations
• Build strong internal relationships across all business and product units, especially Membership, Customer Recognition, customer data, and the transactional capabilities teams

• 7+ years of ecommerce or backend product management experience
• Experience executing the product model through agile delivery
• Exceptional oral and written skills, including the ability to explain complex situations, simply
• Bachelor’s degree

Preferred Qualifications:

• Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies
• Front-end web experience within User Management and Personalization
• High level knowledge of the Staples.com and Staples Advantage backend systems
• Customer-centricity with a proven track-record to deliver quality products that meet business goals
• Experience with market research, competitive analysis, usability testing, and A/B testing
• Strong strategic, analytical, and critical thinking skills; with the ability to break down complex problems into small, iterative segments
• Proven ability to collaborate broadly with a flexible, positive attitude that recognizes the problem statement and partners with others to determine how to address
• Experience managing and motivating others to get work done

At the very core of Staples is the entrepreneurial spirit that founded our company over 30 years ago – which means we live and breathe the energy of an always-growing, positive-thinking, and fast-moving company. It’s this excitement, passion for great ideas, and new thinking that inspires us to be the best we can be, every day. In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced, growing ecommerce company.

Successful candidates will have a passion for building world-class customer experiences and will share in our dedication to creativity, commitment to innovation, and love for our customers. If you are an innovator at heart with a desire to build complex solutions for an expanding business, Staples is the place for you! #NAD

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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