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Furniture Delivery Coordinator

Function: Distribution/Warehouse/Transportation
Location: Vancouver, BC SC, Vancouver, British Columbia CA
Date posted: 9/10/2019 12:06:56 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1096708

We collaborate and innovate…
Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Our extensive portfolio of opportunities span from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics.  Our diverse network paired with a continued commitment to and investment in our people, process, platforms and the communities in which we live and serve are the foundation on which we build our bright future. If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic team work environment---please explore the opportunities within our world class Supply Chain team!

We offer competitive wages along with a comprehensive benefits package including medical, dental, vision, vacation, sick pay, company RRSP/DPSP, work life balance (no weekend work), and much more.

This position will be based out of our Fulfillment Centre at 1125 Vernon Dr., Vancouver BC  V6A 3P5.

Position Summary:

Responsible for coordinating inbound and outbound delivery and receiving activities related to the delivery and installation of furniture projects, daily installs, cross-docking and line haul shipments and the management of returns, freight claims and vendor pickups.  This position reports to the Supervisor, Furniture Operations.  The Furniture Delivery Coordinator position spends the majority of time inside the office managing furniture deliveries, third party delivery vendors, delivery quotes and managing vendor freight claims. This position is responsible to act as Warehouse Supervisor while they are away.


Primary Duties and Responsibilities:     In order of importance.  Other duties may be assigned.

  1. Coordinates all tasks and activities related to scheduling, delivery, set-up, installation, repair, and adjustment of furniture system projects and provides professional customer interface and client relations throughout project.  Responsible for being the single point of contact for customer for scheduling of delivery, installation and/or repair of furniture products.
  2. Sources vendors, negotiates best pricing, and manages relationships with 3rd party carriers, vendors, and installation groups.
  3. Provides work direction and training to internal and third party contract systems furniture installers and freight vendors to ensure proper delivery and installation in a timely fashion.
  4. Directs daily delivery operations, staffing, and resources to accomplish delivery schedules within the assigned delivery areas.
  5. Coordinates final client acceptance, obtains customer approvals, and manages deficiency reporting process following system installation projects.
  6. Develops a work plan, schedule and logistics required based on the overall project parameters and scope.
  7. Identifies, defines, and implements specific improvement opportunities through streamlining and accountability to drive improvements in service and expense, which includes assuring processes and systems and maintaining metric tracking to ensure positive progress, manage costs, productivity, and KPI goals. 
  8. Responsible for daily route plans to optimize fleet efficiencies vs third party outsourcing.
  9. Manages installation and delivery by working closely with PC’s, sales, and the warehouse/delivery/installation teams.
  10. Responsible for coordinating activities related to pulling, staging, and loading furniture into delivery vehicles.
  11. Participates in work-in-process and open order backlog review meetings with management team to check progress and resolve any issues.
  12. Accountable to identify, define, and implement improvements to Delivery and Installation processes.
  13. Sources best price from third party carriers/install vendors and provides competitive delivery quotes to sales reps and customers.
  14. Manages deficiency reviews, assists with merchandise return processes when required and executes follow up process.
  15. Responsible for reviewing and actioning Receiving and Delivery Reports to check status and resolve any issues by maintaining and executing follow-up of project bookings through excell spreadsheet.
  16. Develops and strengthens relationships with 3rd party freighters, installation groups, and partner vendors regarding shipping schedules and any special instructions to ensure installation is completed on schedule.
  17. Works with Furniture Support to ensure that invoicing is timely and accurate.
  18. Maintains and approves the associates timeclock activity.
  19. Provides input related to project costing of installation activities and ensures that items are costed properly to generate an accurate margin.
  20. Holds vendors accountable to delivery lead times, POD sign off and quality deliveries and charge back as required.
  21. Assists Operations/Warehouse manager with Interplan activities and with various duties as assigned.
  22. Provides Job Quotes for customers/salespeople.
  23. Confirmation in CFS of completed delivery tickets.

Additional Duties

  1. May be required to unload incoming furniture trucks using material handling equipment (i.e., forklift, pallet jack).
  2. May be required to load transactional furniture orders onto truck and deliver product to customer.  Inspects furniture for proper operability according to manufacturer’s guidelines.
  3. May be required to unload incoming furniture trucks using material handling equipment (i.e., forklift, pallet jack).

Primary Interactions:

  • Daily interaction with customers, vendors, division furniture associates, and warehouse furniture management.


  • Excellent communications skills, both verbal and written

  • Ability to read and understand construction drawings, furniture specification plans and other architectural drawings 

  • Excellent project management skills

  • Strong business acumen

  • Strong interpersonal skills 
  • Good computer skills (Word, Excel, Outlook)
  • Ability to prioritize and manage multiple tasks

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be asked to physically assist furniture warehouse personnel on occasion.  Will require physical effort associated with using a computer to access information, or occasional standing, walking, and lifting needed to carry out everyday activities. May occasionally carry up to 70 pounds. 


Work Environment:

Works in a warehouse environment.  Using proper safety procedures will eliminate any potential hazards.  The noise level in the work environment is usually moderate.



  • High School Diploma required


  • Minimum of three (3) years of installation, design, or project management experience required.

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537

Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.

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