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National Sales Trainer - Facilities Solutions

Function: Outside Sales
Location: Mississauga, ON SDO 1, Mississauga, Ontario CA
Date posted: 9/10/2019 12:05:22 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1098861

The National Facilities Trainer (NFT) role will be responsible for developing and presenting training programs for our general line (GL) sales organization.  The NFT will ensure skills are not only being trained, but also retained. NFT will work with the Janitorial/PPE/Breakroom/MRO category managers to ensure that our KSP vendors are achieving agreed upon training metrics for the FS sales team. This role will be held accountable for training a variety of different associates across a variety of levels and will need to adjust style accordingly based on the content and level of the role.

  • Create, design and evolve real life interactive Facility Solutions Technical Training Curriculum for IAM’s AM’s and BDM groups.
  • Conduct day long (sometimes 2 day) in class room training of all Staples GL and FS associates, in English or French.     Follow up to ensure retention with “1 on 1” (field sales call) training
  • Conduct class room or “1 on 1” training of other Staples associates (Customer Care, Purchasing, Requisitions, Bids)
  • Act in the role of a facilities subject matter expert for all FS matters.
  • Organize, schedule and conduct computer “distance learning” (Webinar) Facility Solutions Technical Training sessions for FS Reps.
  • Collaborate with Facility Solutions and General Line sales management in the scheduling , conducting and tracking of sales rep training
  • Collaborate with new vendors to bring new products/technologies to the FS Team and other sales associates.
  • Act as the provider of on-going market information by sending associates training, product and market information, via internal communication service.  
  • Participate as a training instructor in Facility Solutions New Hire “On Boarding” process Training Sessions
  • Work with US based head FS trainer to share ideas and ensure best practices.  Additionally, work with Learning and Development team in Chicago to Canadianize internal HUB FS training.
  • Collaborate with other departments to ensure that programs and metrics are being managed and progressing (i.e. forms)



  • Bilingual (French-English) a strong asset
  • Proven leadership skills with the ability to mentor, coach, and influence sales associates
  • Selling through “Staples Way”
  • Organizational, prioritization, and time management skills
  • Strong verbal, written and presentation skills
  • Experience utilizing Salesforce.com, Internet, ordering platforms, and MS Office Suite
  • Creative, flexible and adaptive
  • Effective at collaborating across business units and levels
  • Strong relationship builder
  • Availability to travel considerably - road and air travel

  • 10 + years in Manufacturing and or Janitorial distribution
  • Work collaboratively with FS vendors on proper product knowledge and use of specific Staples Facility Solutions products and equipment
  • Selling experience as a field sales representatives in the role of a “technical subject matter expert” when meeting with customers
  • Able to create a learning environment using strong facilitation skills
  • Bachelor degree preferred


Staples Business Advantage is the leading business supplier in Canada, providing customers with a complete assortment of products and services, including office supplies, technology products, facility solutions, furniture, and business services. As the business-to-business division of Staples, Staples Business Advantage works with companies of 20 or more employees to develop customized programs and to provide dedicated account management to meet the needs of any business. Staples Business Advantage Canada is headquartered in Mississauga, Ontario with eight distribution centres across Canada. The company employs over 1,500 associates and leverages over 170 delivery vehicles. Staples Business Advantage works in partnership with the Staples Business Advantage Contract division in the US and internationally to provide common programs for our international customer base.


Staples Business Advantage provides many advantages for all business sizes: a customizable online ordering system, excellent customer care, easy-to-browse catalogues, next day delivery capabilities and a dedicated sales organization to meet the needs of every type of business.


Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.

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