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Staples Digital Solutions Product Manager

Function: eCommerce
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:05:21 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1097092
DescriptionSr. Product Manager
Staples Digital Solutions represents the online segment within Staples Inc.
The Digital Solutions group serves consumers and business organizations of 1 or more employees all the way up to the Fortune 1000, including local, state and federal government, healthcare organizations and educational institutions. In support of our Corporate Strategy, Staples is making aggressive investments to push the online growth and retention of customer accounts, while continuing to maintain the existing customer base.

Position Summary:

• The Sr. Product Manager of Staples Digital Solutions (SDS) will join a growing Digital team tasked with planning, managing and operating the digital platform that serves Staples.com and Staples Advantage websites; focused on accelerating mid-market growth while preserving the established revenue streams. This person will be responsible for defining new customer experiences that break down barriers of entry into account creation and account management.
• The Sr. Product Manager will drive the product vision, build a strategy that will connect the current business state to the desired state, and execute against it to bring everything to life. This will require internal collaboration, external collaboration, and cross-functional partnership with key stakeholders. This person will take ownership of their respective roadmap initiatives, deliver new product features that create value, and communicate the status and success of these accomplishments on a regular basis. A deep understanding of current customer trends, existing problems, and defining areas of opportunity are crucial to the success of this role. Data analysis and interpretation of metrics will be part of the regular cadence, and play an intricate role in defining the short and long-term roadmap. The vision for this role is to bring world-class e-commerce expertise to the online businesses, drive an increase in top-line sales, reduce the consumer adoption curve, and create a lift in customer retention.

Primary Responsibilities:
• Drive the strategic vision and execution of Staples Digital Solutions omni-channel experience for Staples.com and Staples Advantage, including:
• Defining the product vision around customer segment and needs
• Building the product use cases around target users
• Prioritizing product requests by being knowledgeable about the systems, resources, and business impact
• Collaborating and leading the product and business teams to define and deliver on key milestones on a reoccurring basis
• Collaborating with both internal and external third parties to build the capabilities needed to deliver necessary experiences that move the needle
• Leverage analytical skills in decision making to focus on KPIs, testing new scenarios (A/B Testing) and iterating the product to achieve targeted results
• Collaborate on the near, mid and long-term capabilities strategy, to include analysis of assessment of industry trends / customer needs, stakeholder priority analysis, strategy development and implementation planning
• Build strong internal relationships across all business and product units, especially Membership, Customer Recognition, Customer data, and Pricing teams.


Basic Qualifications:
• 6 years of eCommerce, online product management, ecommerce, or backend systems integration experience
• Demonstrated analytical and communication skills
• Bachelor’s degree or 12 years of work experience.

Preferred Qualifications:
• Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies
• Knowledge of the Identity Management space, industry trends, and technologies
• High level knowledge of the Staples.com and Staples Advantage backend systems
• Customer-centric orientation with proven track-record of developing and acting on customer insights
• Experience with market research, competitive analysis, and usability testing
• Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans
• Proven ability to collaborate broadly with flexible, positive attitude and ability to get results with a cross-functional team
• Exceptional oral and written communication skills; ability to communicate to the senior executive levels

At the very core of Staples is the entrepreneurial spirit that founded our company over 25 years ago – which means we live and breathe the energy of an always-growing, positive-thinking, fast-moving company. It’s this excitement, and passion for great ideas and new thinking, that inspires us to be the best we can be every day. That and of course, our company values. Created with guidance and input from thousands of Staples associates, our values guide how we work with our customers and each other. If they’re your values, too, you’ll be a great fit with our team. In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing ecommerce company.

We are looking for candidates who are passionate about delivering a world-class shopping experience to our customers. By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — through programs, policies and the values we live by. Successful candidates for this role will share in our dedication to creativity, our commitment to innovation and love for our customers. If you are an innovator at heart with a desire to build complex solutions for an expanding global business, Staples is the place for you!

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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