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HR Advisory Consultant

Function: Human Resources
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:03:17 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1102202
Position Summary:

The HR Advisory Consultant (HRAC) will act as a consultant and provide support for both management and associates by providing expert advice and counsel on workplace situations (i.e. associate issues, associate conflicts, behavioral concerns) as well as guidance on performance management concerns and/or counseling, facilitating the review of reasonable accommodations and the interactive process, and answering non-routine requests for information on policy interpretation and administration, with emphasis on ensuring consistent application of policies and practices while balancing company and associate needs. 

The HRAC may provide input in the development of policies and procedures and may be assigned supplemental projects as needed. The focus of this role is primarily on tactical activities and this person should be recognized as a trusted, credible and valued HR resource and subject matter expert.

Key Responsibilities:

  • Manage and perform all tasks associated with associate relations matters such as investigations, coaching, counseling, terminations, associate conflicts, etc. and recommend solutions to management, including possible corrective action and/or termination based on legal risk factors to the organization. Ensures relevant documentation is completed and maintained. 
  • Facilitate Performance Management processes and actions.
  • Drive a high-performance culture through effective implementation and timely follow-up of performance management processes and tools that ensure fair and equitable treatment of all associates.
  • Consult on performance improvement plans and performance management with managers and supervisors.
  • Provide termination and unemployment claim support as needed. 
  • Understand Associate Relations issues and provide counsel to the business. Partner with the Associate Relations team to effectively resolve issues in a timely manner.
  • Be a high-performance culture activist. Help support and align culture and performance to support the company vision, mission, and values. 
  • Review and approve associate terminations to ensure that the organization is acting in an appropriate, fair and equitable manner.
  • Provide expert counsel to managers and associates on HR policy interpretation to ensure consistent and fair administration of company policies and procedures throughout the organization that also adhere to federal/state/local (U.S.) and/or federal/provincial (Canada) laws and regulations.
  • Utilize a request management tool to submit, resolve, and track internal business and associate related issues. Ensure accurate/thorough documentation.
  • Serve as a liaison between Centers of Excellence (COEs) and the supported business unit(s).
  • Serve as a resource for managers and associates to escalate HR issues (i.e. leaves of absence, pay); partner with HR Services to effectively resolve issues in a timely manner.
  • Facilitate the review of reasonable accommodations and the interactive process and escalated leave of absence issues (including identification of LOA/RA needs), ensuring appropriate corporate resources are engaged when needed.
  • Engage and consult with inside (and/or outside) legal counsel as appropriate based on potential legal risk factors to the organization.
  • Champion and drive key HR programs and objectives.
  • Proactively advise leaders and/or HRBPs on emerging workplace trends and recommend associate engagement strategies that balance the business and associate needs.
  • Maintain effective communication and positive relationships with associates to promote associate satisfaction and sustain a union free environment. 

Basic Qualifications:

  • Bachelor’s degree, with HR Management, Organizational Psychology, Business or related discipline preferred
  • Minimum of 5 to 7 years of experience in a tactical Human Resources function, which includes supporting multiple levels of management in a fast-paced work environment
  • HR experience with emphasis in employee relations, performance management, and organizational effectiveness

Preferred Competencies:

  • Strong business acumen, problem solving, and consulting (facilitating and conflict management/resolution) skills
  • Strong communication (verbal & written) and relationship-building skills
  • Ability to influence multiple layers of management
  • Cultural competence and agility 
  • Ability to deal with high stress, time-sensitive situations while balancing multiple tasks with varying complexity
  • Extensive knowledge of multiple human resource disciplines, including employee relations, performance management, benefits, leave of absence and reasonable accommodation administration along with federal/state/local (U.S.) employment and labor laws and regulations
  • Competency in all Microsoft applications (MS Office MS Outlook) and Internet 
  • HR Certification (i.e. PHR, SPHR, SHRM-CP, SHRM-SCP) 
  • Experience working with a request management tool (i.e. ServiceNow)
  • Bilingual (Spanish)

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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