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Inside Sales Representative (Quill)

Function: Inside Sales
Location: Quill Lincolnshire, Lincolnshire, IL US
Date posted: 4/30/2018 3:00:46 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046683
Take your Sales Career to the next level! At Quill.com – A Staples Company, we are growing our Inside Sales team and we want you to be on it!  As an Inside Sales Acquisition Representative, you will build and maintain relationships with existing customers, share your product knowledge of Quill.com’s extensive inventory, and help provide custom solutions for our customers so that they purchase everything their office needs from Quill.com!

If you are passionate about sales and enthusiastic about cultivating meaningful relationships with customers – we know you will truly thrive in this role!

We offer:
  • Competitive base salary and generous commission structure – No commission cap!
  • Extensive Training
  • Competitive Benefits
  • Growth opportunities.
  • Fun working environment, which includes a fitness center onsite, full service cafeteria, associate clubs, and much more! Quills charm is its people (500 people onsite!) and facility – once you become a part of it, you’ll never look back!
Job Summary: 

The Inside Sales Acquisition Representative will be responsible for outbound calling to previous customers and is responsible for the reactivation of inactive customers. The associate will generate revenue for Quill.com through soliciting sales, customer retention and product category penetration through directed and planned sales campaigns. Associates will leverage gathered information, previous history, specific offers and the value of shopping with Quill.com to meet and exceed sales targets.
Primary Responsibilities:
  • Meet and exceed defined sales targets for number of reactivations/category penetrations, retention of customers and average order size. Maintain daily minimum of 3 hours and 45 minutes selling time.  Make outbound calls to assigned contacts. Promote Quill products & services in order to reactivate customers and/or penetrate non-buying categories.
  • Make improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services and products.
  • Utilize contact management software and order entry system to track and capture appropriate and required information.
  • Provide ongoing feedback regarding marketing intelligence, customer trends and customer feedback to team manager or to marketing partners.
  • Participate in department meetings, feedback sessions and training sessions.
  • Support changing directions of business strategy such as BO$$ and vertical markets through focused selling efforts.



  • •GED or equivalent experience
  • •Minimum of 6 months sales related experience


  • Experience working in an environment where a new sales goal was present.
  • Strong individual motivation, organization, time management, decision making & multi-tasking skills combined with ability to problem solve individually.
  • Ability to produce results on a day to day basis.
  • Ability to overcome multiple objections in the course of a sales call combined with strong interpersonal skills and demonstrated ability to persuade others. 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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