Ensure promotion of the right online order platform for each
customer maximizing customer experience and optimal revenue generation while
balancing the overall cost to serve
Coordinate, expedite and manage
print implementation from customer signed proposal through set-up on web
ordering platform
Improve implementation timeline through effective project management
& collaboration with internal and external customers
Collaborate with Print & Marketing Account Executives as the
resident online print specialist; partner on the best program solution
Provide proactive and effective communication to the customer,
sales, operations and vendor teams regarding the status of implementation
including project plans and documentation
Verify that all of the required information for the implementation
is available and accurate, including pricing, specifications, artwork, customer
requirements, etc.
Lead implementation call with customer, vendor and sales team to
gather specific details concerning the set-up of print program items;
responsible for distributing recap notes of the implementation call
Follow-up with the customer, Implementation team members and/or
sales team to collect missing information
Orchestrate proof acceptance between vendor and customer, ensuring
they pass QA
Validate accuracy of items once loaded to web-ordering platform
Adapt to program set-up changes as dictated by the customer, sales
or operations team
Deliver on Implementation service level agreements through
expertise in multi-tasking in a fast paced work environment and expert time
management
Raise concerns when implementation plan is at risk and identify
and communicate options to get it back on track
Handle multiple implementations at a given time, maintaining
visibility to due dates and consistently meeting deadlines
Act as primary contact and owner for questions and problem
resolution
Maintain effective follow-through in-line with standard operating
procedures throughout the process
Identify opportunities for process improvements, assisting in
development of effective strategies to implement them
Create customer facing program documentation as required
Identify and communicate vendor performance concerns with
management for follow-up
Bachelor’s Degree in Business Administration or related field
Strong computer and web skills with an ability to learn new
systems and tools quickly
Print experience preferred
Highly organized and detail oriented
Excellent interpersonal, verbal and written communication skills
Flexible team player with ability to handle multiple tasks
simultaneously, functioning in a fast-paced environment under regular time
pressures
Capable of working efficiently in team and independent situations
Ability to consistently communicate effectively with customer,
vendors and associates
Understanding of industry equipment, software and web solutions
and how they work together
Minimum 2 years of relevant print/digital copy experience
(customer service, sales, project management), preferably with business to business
customers