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Print Implementation Specialist

Function: Marketing
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:08:12 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1100646

Job Summary


As a Print Implementation Specialist, you will play a key role in driving customer satisfaction of print related program set-ups.  Coordinate and expedite the execution of print program implementations from customer quote acceptance through set-up on web ordering platform.  Coordinate with key partners in sales, operations, eCommerce and with vendors to make sure required program information is gathered and communicated, resulting in customer implementations that are accurate and timely.  Function as the primary contact for implementation specific questions and problem resolution.  Maintain solid procedures throughout the process.   


Primary Responsibilities:


  • Ensure promotion of the right online order platform for each customer maximizing customer experience and optimal revenue generation while balancing the overall cost to serve

  • Coordinate, expedite and manage  print implementation from customer signed proposal through set-up on web ordering platform

  • Improve implementation timeline through effective project management & collaboration with internal and external customers

  • Collaborate with Print & Marketing Account Executives as the resident online print specialist; partner on the best program solution

  • Provide proactive and effective communication to the customer, sales, operations and vendor teams regarding the status of implementation including project plans and documentation

  • Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.

  • Lead implementation call with customer, vendor and sales team to gather specific details concerning the set-up of print program items; responsible for distributing recap notes of the implementation call

  • Follow-up with the customer, Implementation team members and/or sales team to collect missing information

  • Orchestrate proof acceptance between vendor and customer, ensuring they pass QA

  • Validate accuracy of items once loaded to web-ordering platform

  • Adapt to program set-up changes as dictated by the customer, sales or operations team

  • Deliver on Implementation service level agreements through expertise in multi-tasking in a fast paced work environment and expert time management

  • Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track

  • Handle multiple implementations at a given time, maintaining visibility to due dates and consistently meeting deadlines

  • Act as primary contact and owner for questions and problem resolution

  • Maintain effective follow-through in-line with standard operating procedures throughout the process

  • Identify opportunities for process improvements, assisting in development of effective strategies to implement them

  • Create customer facing program documentation as required

  • Identify and communicate vendor performance concerns with management for follow-up


Basic Qualifications:

  • High School diploma or equivalent

  • Previous project management experience

  • Proven ability to work effectively in a team environment

  • Professional and effective telephone communication skills

  • Strong written communication skills

  • Self-starter and results oriented

  • Proficiency in PowerPoint, Excel, and Outlook



Preferred Qualifications:

  • Bachelor’s Degree in Business Administration or related field

  • Strong computer and web skills with an ability to learn new systems and tools quickly

  • Print experience preferred

  • Highly organized and detail oriented

  • Excellent interpersonal, verbal and written communication skills

  • Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures

  • Capable of working efficiently in team and independent situations

  • Ability to consistently communicate effectively with customer, vendors and associates

  • Understanding of industry equipment, software and web solutions and how they work together

  • Minimum 2 years of relevant print/digital copy experience (customer service, sales, project management), preferably with business to business customers

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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