DescriptionStaples North
American Delivery (NAD) is currently seeking a Learning & Performance
Solutions Designer for our Quality Assurance and Performance Improvement department
(QAPI). This is an exciting opportunity to work for one of the most well-known
Office Supply companies in the nation! When you join our organization, you join a
team composed of highly skilled, motivated, and results oriented professionals
committed to providing customers with a superior experience and committed to
ensuring leaders and managers are well-equipped with the proper tools and
performance assets.
Why you will love this position. You will:
- Leverage
your entrepreneurial skills by pursuing emerging opportunities and innovation
solutions that drive meaningful business results for our customer service
organization
- Own
completely the end-to-end process of identifying performance gaps and
developing effective performance solutions that ensure we always put the
customer first
- Be a key
contributor in the journey towards improving the capabilities of our customer
service managers by shaping how they coach their associates to improve their
performance
- Communicate actively with the senior managers of all levels
- Travel
occasionally to other contact centers or business sites to improve your
knowledge of our company, our customers and our associates
- Be able to
work independently as needed and be in charge of your own work
- Be
supported by a dedicated team of professionals with the common goal of being
trusted advisors and partners to leaders within our organization
- Be
provided with a website solely dedicated to your creation of performance assets
- Be given
opportunities to enhance your own learning and performance development
(seminars, conferences, trainings, etc.)
What you will do in this position:
- Ensure
that Staples Customer Service delivers upon our #1 commitment: Put the customer
first, always
- Identify
gaps in performance using quantitative
and qualitative techniques
- You will conduct research to determine and
recommend viable performance improvement solutions
- Partner with stakeholders to target
and prioritize opportunities
- Construct learning assets that
include, but are not limited to: self-paced online modules, micro-learning
assets, podcasts, infographics, problem-centered guided learning solutions,
blogs, etc.
- Provide guidance
and coaching, if necessary, to those engaged in delivering learning and
development solution
- Create guides
and aides necessary to facilitate delivery of the solutions and assets
- Manage
and maintain the dedicated QAPI Website
Qualifications:
- 5+ years of
experience designing learning and development solutions assets using
applications such as Captivate, Adobe, Articulate 360, Camtasia or others,
which include online learning solutions, podcasts (audio and visual),
infographics, job aids, and a variety of others
- Bachelor’s degree
or equivalent training and experience
- Strong
communication skills, oral and written
- Good analytical
skills
- Ability to manage
multiple priorities and projects, and meet deadlines in a fast-paced
environment
- Ability to influence
and align people across different teams and functions to a common purpose
- Ability to work
independently, as well as, collaboratively as part of a strong and results
driven team
What we offer:
- Competitive salary
based on experience with opportunities for annual merit increase and bonuses
- Generous paid time
off package that includes [xx] days within the first year
- Comprehensive
insurance package which includes: medical, dental, vision, short-term
disability and life insurance
- Elective insurance
options: long term disability, identify theft, spouse and dependent life
insurance, pet insurance, automotive and home insurance, etc.
- Access to a free
24/7 Employee Assistance Program
- Friendly and
support work environment
- Casual dress code
- Ability to grow and
advance professionally
- Work-at-home opportunity up to 2 days per week
after the first 90 days of employment
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.