We collaborate and innovate…
Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Our extensive portfolio of opportunities span from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics. Our diverse network paired with a continued commitment to and investment in our people, process, platforms and the communities in which we live and serve are the foundation on which we build our bright future. If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic team work environment---please explore the opportunities within our world class Supply Chain team!
We offer competitive wages along with a comprehensive benefits package including medical, dental, vision, vacation, sick pay, company RRSP/DPSP, work life balance (no weekend work), and much more.
This position will be based out of our Fulfillment Centre at 1125 Vernon Dr., Vancouver
BC V6A 3P5.
Coordinates all tasks and activities related to scheduling, delivery, set-up, installation, repair, and adjustment of furniture system projects and provides professional customer interface and client relations throughout project. Responsible for being the single point of contact for customer for scheduling of delivery, installation and/or repair of furniture products.
Sources vendors, negotiates best pricing, and manages relationships with 3rd party carriers, vendors, and installation groups.
Provides work direction and training to internal and third party contract systems furniture installers and freight vendors to ensure proper delivery and installation in a timely fashion.
Directs daily delivery operations, staffing, and resources to accomplish delivery schedules within the assigned delivery areas.
Coordinates final client acceptance, obtains customer approvals, and manages deficiency reporting process following system installation projects.
Develops a work plan, schedule and logistics required based on the overall project parameters and scope.
Identifies, defines, and implements specific improvement opportunities through streamlining and accountability to drive improvements in service and expense, which includes assuring processes and systems and maintaining metric tracking to ensure positive progress, manage costs, productivity, and KPI goals.
Responsible for daily route plans to optimize fleet efficiencies vs third party outsourcing.
Manages installation and delivery by working closely with PC’s, sales, and the warehouse/delivery/installation teams.
Responsible for coordinating activities related to pulling, staging, and loading furniture into delivery vehicles.
Participates in work-in-process and open order backlog review meetings with management team to check progress and resolve any issues.
Accountable to identify, define, and implement improvements to Delivery and Installation processes.
Sources best price from third party carriers/install vendors and provides competitive delivery quotes to sales reps and customers.
Manages deficiency reviews, assists with merchandise return processes when required and executes follow up process.
Responsible for reviewing and actioning Receiving and Delivery Reports to check status and resolve any issues by maintaining and executing follow-up of project bookings through excell spreadsheet.
Develops and strengthens relationships with 3rd party freighters, installation groups, and partner vendors regarding shipping schedules and any special instructions to ensure installation is completed on schedule.
Works with Furniture Support to ensure that invoicing is timely and accurate.
Maintains and approves the associates timeclock activity.
Provides input related to project costing of installation activities and ensures that items are costed properly to generate an accurate margin.
Holds vendors accountable to delivery lead times, POD sign off and quality deliveries and charge back as required.
Assists Operations/Warehouse manager with Interplan activities and with various duties as assigned.
Provides Job Quotes for customers/salespeople.
Confirmation in CFS of completed delivery tickets.