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Senior Manager, Salesforce.com Solution & Development

Function: eCommerce
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:06:29 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1098606

Position Summary:
Staples Digital Solutions is currently seeking an innovative, adaptable, and results-oriented leader to lead and manage our Salesforce.com platform within our Enterprise Digital Platforms team as the Senior Development Manager – Salesforce.com solutions. This leader will be responsible for guiding an organization of Salesforce professionals that include software engineers, test engineers, scrum master, support engineers and application architects who plan, design, develop, test and deploy technology solutions for Staples internal customers. As an experienced Development Manager for Salesforce.com, you will manage a dedicated solutions development team that incorporate customer-centric design thinking practices using Scaled Agile (SAFe) software development methodologies. Candidate will have a huge influence on the growth and success of the Salesforce team. This role will report to the Director of Engineering, Sales & Customer Management applications within the SDS organization.

Primary Responsibilities:

• Manage a team of 10+ developers, consultants and off-shore development partner resources and work with architects/developers to properly scope, estimate work and solution projects or production support of the Salesforce.com platform
• Consult and review requirements with stake holders, product managers and Sr. Management to recommend the appropriate architecture and solutions on the Salesforce.com platform
• Assists project manager(s) and scrum master in identifying required tasks, timelines, dependencies, critical path, resource needs and risks; responsible for managing JIRA projects, developer capacity, roadblocks and resource constraints
• Ensure the proper level of documentation is in place and verify deliverables with signed-off business requirements before releasing to production
• Responsible for documenting release process, performing releases between Test, UAT and Production sandboxes and executing pre/post deployment verification
• Manage periodic Salesforce releases to ensure new features will not impact our existing functionality and assess opportunities for use
• Ensure satisfactory code coverage is implemented before code promotions
• Establish the global SFDC Development Center of Excellence (COE) standards for code, source control, and development standard
• Provides leadership to solution development team, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness, especially drive Agile & SAFe methodologies.
• Prepares and presents program-level communications for executives and stakeholders
• Well versed with diverse aspects of SFDC technical/functional capabilities with command over the SFDC products including Sales Cloud, Service Cloud, Salesforce1, Platform and the App Exchange
• Experience and technical knowledge of Apex coding, Visualforce, Force.com, Lightning, web services, mobile interfaces, integrations, REST, SOAP, SOQL, APIs.
• Influences technical direction for large-scale, highly complex technical initiatives and/or projects requiring integration of cross-functional systems. Provides guidance in evaluating application systems
• Ensure adoption and adherence to Salesforce.com governance framework and usage guidelines
• Establish and implement best practices with regards to system maintenance, configuration, development, test automation, and data integrity
• Collaborates with the business to prioritize key business/technical initiatives. Utilizes expert knowledge of the business to recommend solutions ensuring business and technology objectives are met and maintained. Understands user and process requirements to ensure those requirements can be achieved through high-quality deliverables


Basic Qualifications:
• Bachelor’s degree in a technical field
• 10+ years of professional experience in software development
• 5+ years of solutions development experience on the Salesforce platform
• 2+ years of experience managing Salesforce.com Engineers
• Experience in a management role with direct reports and responsibility for the team
• Experience leading a team of developers, assigning & delegating tasks, and tracking progress
• Good understanding of Salesforce.com architecture with knowledge and experience        implementing at an enterprise-scale
• Experience in leading business change programs involving Salesforce platform

Preferred Qualifications:

• Preference for Master’s degree specializing in management
• Einstein and lightning experience preferred
• Salesforce.com certifications would be an added advantage
• Experience with Agile, Jira, Scaled Agile would add a lot of credibility
• Excellent verbal and written communication along with presentation and organizational skills

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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