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Inside Sale, Key Accounting Manager

Function: Inside Sales
Location: Quill Lincolnshire, Lincolnshire, IL US
Date posted: 9/10/2019 12:05:48 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1096378

Job Summary

Manage Quill.com’s largest existing customer accounts with an emphasis to drive increase sales and achieve program goals through internet, phone and site visits


Primary Roles and Responsibilities

  • Sell and manage Quill.com’s largest customers. The average customer in the base spends $100,000 annually and they are located throughout the country. Sales strategies will be executed through phone, internet, and on-site visits.
  • Maintain a thorough and current knowledge of products and programs in order to consolidate business through educating customers based on their needs. This position requires a high level of business acumen, sales strategy and overall sales professionalism.
  • Consistently think out of the box to appease the large volume customer. Work with other departments internally to implement new ideas into the sales strategy and overall process. Examples include creating websites and bringing in specific products desired, in order to retain the customer.
  • Negotiate purchasing agreements and legal long term contacts with customers that spend $2 million dollars annually. Collaborate with Staples legal team and finance department throughout the long-term process.
  • Visit approximately 50+ customers nationally each year as well as customer conferences and trade shows. Work with marketing and merchandising to coordinate specifics, such as trade shows, mailings, e-mails, new product lines and large volume pricing.
  • Collaborate with suppliers on large orders, pricing, and samples.
  • Interact with high level decision makers, such as CFO’s, controllers, legal and purchasing agents, throughout the selling strategy. Educate customers on the programs Quill has in place
  • Collaborate with IS/IT on custom procurement platforms
  • Help to coach Sales Department by participating in mentor program. Share sales expertise and lead sales strategy meetings
  • Many high spending contracts require 3+ years long term planning.  Over $40 million dollars of business is managed within the Key Account Manager group, most of which are high risk in completion gaining market share. It is essential that Key Account Managers execute sales strategy and contracts
  • Meet or exceed productivity metrics and goals
  • Retain large customers
  • Acquire new business and grow sales


Basic Qualification

  • High school diploma or GED
  • 2-4 years prior experience in managing national account sales
  • Must have the availability to travel 

Preferred Qualification:

  • Bachelor Degree
  • Creative and cognitive thinking ability
  • Excellent oral and written communication skills
  • Proficient computer skills and knowledge of Microsoft Office
  • Strong organizational and problem solving skills
  • Ability to work in a fast-paced environment and adjust priorities based on activity





Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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