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Product Manager III

Function: Technology
Location: Staples Corporate Center, Framingham, MA US
Date posted: 9/10/2019 12:05:32 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1100090
Description
Position Summary:
The Product Manager III will be an integral member of the Nexus Agile Pod working with a wide range of stakeholders including Business Owners, and Engineering team members on an important project with a high degree of visibility and a significant impact on Customer Service, Finance, and Compliance operations.  We are looking for an experienced Product Manager to help drive the future of this critical platform.  A successful candidate will have an established background in developing online customer-facing experiences, process and data flows, data mapping, and the motivation to achieve results in a faced paced environment. 

Primary Responsibilities:
  • Elicit and analyze internal and external customer needs, opportunities, and gaps and translate into solutions/product features to deliver a world class customer service application.
  • Create and refine artifacts such as use cases, user stories, data maps, and process flows to communicate features to both the engineering teams and stakeholders.
  • Map processes, identify process improvements, and influence team and stakeholders.
  • Manage and drive short-term feature delivery schedule.
  • Proactively identify and raise issues that may compromise feature delivery success.  Partner with stakeholders and engineering team members on solutions.
  • Engage with stakeholders throughout the process, including solicitation of input and feature demos
  • Partner closely with engineering teams to deliver scalable solutions.
  • Perform user acceptance testing on new features.
  • Manage multiple tasks concurrently and work within tight deadlines to balance workload effectively.

Qualifications

Basic:

  • Bachelor’s degree or equivalent experience
  • 5+ years applicable experience e.g. experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building wireframes, and creating artifacts to inform software engineers of the development needs

Preferred:

  • High energy, detail-oriented, and organized, with a strong ability to support multiple simultaneous initiatives in a fast-paced environment.
  • Extensively outward facing, with strong written and verbal communication, interpersonal, and follow-up skills preferably with past experience in a client service environment.
  • Entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet team goals
  • Experience in a large ecommerce or other b2b or consumer facing technology/web environment
  • Working knowledge of databases and Microsoft Office products (Access, Excel, PowerPoint, Project, Visio and Word)
  • Creative problem solver – ability to analyze complex data and user requests into simple design approved solutions
  • Experience facilitating meetings and managing conflict
  • Elicit and analyze requirements and define scope objectives
  • Familiarity with relational database concepts, and client-server concepts to include data mapping and gap analysis. 
  • Experienced and effective communication and ability to influence all levels of management and stakeholders 




Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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