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Learning & Development Specialist

Function: Administration
Location: Shared Services Columbia, Columbia, SC US
Date posted: 9/10/2019 12:05:25 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1091408
In partnership with Talent CoE, deploy a variety of solutions within the Shared Service Center, including the following:
  1. Learning & Development:  deploy enterprise learning solutions to drive knowledge transfer and business impact; identify development opportunities (i.e. stretch assignments/action learning assignments) to support the development of the organization’s high potential talent; proactively suggest new methodologies to accelerate associate retention and skill readiness; Learning must be engaging, realistic and include key examples and case studies.    
  2. Coaching:  Manage/engage in coaching relationships as part of talent and learning programs; provide managers with the performance support tools and individual feedback needed to help reinforce learning
  3. Train-the-Trainer:  conduct and support train-the-trainer certifications and provide facilitation guidance and mentoring support to regional facilitators; coordinate external certifications and accreditations of leadership development programs
  4. Onboarding:  Assist in the deployment of enterprise onboarding and ensure functional onboarding processes/programs are in place
  5. Team Effectiveness:  Support strategies to ensure business and teams can strive to be a high performing team. Facilitate a wide range of meetings, given variability of group size, make-up, business priorities, cultures, type/sensitivity of topics and team/organizational dynamics.   
  6. Metrics:  Track key metrics and business performance and providing feedback to the management team


Knowledge and Skill Requirements 

  • BA/BS with 3-5 years of progressive experience in Learning & Development
  • Successful track record managing multiple priorities with minimal supervision.
  • Impeccable customer service and interpersonal skills 
  • Must be proactive, a self-starter, results oriented and take ownership
  • Collaborates closely with individuals across business units and levels
  • Ability to work in dynamic, sometimes ambiguous environment where priorities may change 
  • Design and adult learning (e.g., ADDIE Model, Design Thinking, Kirkpatrick Model, Bloom’s Taxonomy) knowledge
  • Effective coaching & facilitation skills

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be required to perform other related duties. 

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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