Senior Category Merchant is responsible for all aspects of assigned high
volume and or complex product lines as well as managing and leading a team of
up to 5 people. This includes developing and executing
strategic business plans as well as managing key functions to insure budgeted
sales and product margin goals are met. This
includes assortment planning, merchandise and vendor selection, negotiation,
financial planning, inventory impact implications, promotional planning,
merchandise presentation, vendor relations, logistics cost management and
administration for assigned lines. Responsible
for developing and executing strategies for driving sales, margin, and
competitive differentiation. The Senior Category
Merchant is company subject matter expert for their assigned lines.
position is responsible for leading direct and cross functional teams to create
a best in class online shopping experience through the eyes of the
customer. They will use data and
customer insights to optimize the online shopping experience and revenue
through search and all available selling tools.
This is inclusive of identifying, developing and presenting the business
case for new shopping tools / enhancements.
Senior Category Merchant will work effectively across the organization
contributing to and driving aligned company initiatives (I.e. acquisition, membership
role will support the promotional Go to Market strategy by providing input /
recommendations on key product promotions to drive traffic and / contribution
margin incrementality. Negotiate with
Vendors for best possible cooperative funding.
Senior Category manager will provide clear direction and lead their team to
execute key initiatives. They will
manage, mentor and develop the team to become future leaders.
role will continuously review internal and external financial reports / data to
understand the trends, market conditions, opportunities and risks. They are responsible for interpreting,
communicating and acting as a result of their findings.
•Partner effectively with Go to Market, Finance, Analytics,
Sku Operations, Ecomm, Inventory Management, Agency, Pricing and other
functional areas as needed to achieve corporate goals.
•Expertly interpret financial statements, total costs to
serve the product, financial levers and metrics used in merchandising to
understand current and future trends.
Identify exceptions and seek additional information when data
discrepancies are found.
•Independently develop realistic and effective strategic
business plans for high volume and / or complex product lines to achieve
budgeted goals in sales, margin, supply chain impact, driving execution and
adjustments of the plan. Identify alternatives
for driving sales in face of negative trends.
•Develop deep understanding of customer’s needs and
behaviors through customer research. Leveraging customer knowledge and
identifying market trends create selling strategies that give Quill.com a competitive
advantage. Independently develop
assortment strategies in anticipation of customer needs and select vendors for
assigned product lines.
•Develop, execute, and effectively communicate strategy to
the highest levels of the company for product lines, taking into account
cross-functional implications. Review
business plans to ensure plans align with company strategic objectives and
•Work closely with Staples Merchant teams to understand
terms of Vendor Program Agreements and to ensure Quill specific asks are
included. Expertly negotiate with
vendors for lowest total delivered cost, volume incentives, rebates,
advertising and other applicable allowances that apply to the Vendor Program
Agreement (VPA). Negotiate incremental
Quill specific promotional and Key Supplier Program funding specific to
assigned lines of responsibility.
•Works at an expert level of Merchandising for of assigned
lines. Includes innovation, creativity,
and proven results in driving sales and profitability, while ensuring service
levels with minimal inventory investment.
•Review and approve financial and item forecast with
Planners for individual category ownership as well as Team’s assigned product
•Effectively manage Return and Allowance rates by
identifying problematic SKUs and developing mitigation plans.
•In collaboration with cross-function team, develop and
approve disposition plans for vendor transitions and SKU end of life.
•Define role of Own Brand within assigned categories of
responsibility. Develop and execute Own Brand strategies within the portfolio.
•Develop and deploy plans to create the most effortless and
friendly online experience through the eyes of the customer. Optimize online shopping experience and
revenue through search, browse, ribbons, content, imagery, attributes, cross
selling, attachments, product relationships and other enhanced selling tools.
•Utilize insights from web and customer analytics, for
on-line, digital, print and sales channels. Partner cross-functionally with
channel partners to gain deeper insights, communicate category strategies, and
flawlessly execute plans. Understand our targeted marketing capabilities to
enhance those contacts and maximize the results of our business.
•Jointly develop market based pricing strategies with
pricing team. Modify as needed based on market conditions and business
•Responsible for executing promotional strategy driven by
the Go to Market team. Provide input on
the best promotions based on the market conditions, sales forecast, category
role, vendor negotiations, promo allowances, existing tools, Quill strategies
and promo negotiations. Meet with
vendors in development of growth and promotional plans.
•Facilitates the sharing of business insights, knowledge,
and general information to increase team’s productivity.
•Manage and coach a team of Merchants who are responsible
for the financial performance of their categories. Ensure the team’s product assortments will
meet our customers’ needs.
•Develop team members into future leaders in the
organization with timely feedback, effective development plans and performance
appraisals. Make hiring decisions for staff and ensure there are clear and
effective onboarding plans for new associates.
•Removes communication barriers to increase
productivity. Anticipates problems or
issues within team and identifies process inefficiencies and process
performance gaps. Demonstrates expertise
in processes and is viewed as process expert within merchandising and
•The person in this role needs to demonstrate a high level
of creativity and innovation in both operational, fiscal and product
development areas. They need to
continually assess activities, processes and workflow. Must be willing to simplify, improve or stop
doing inefficient or ineffective activities.
•Lead a team that drives the execution of the category
plans. Develop them into future leaders in the organization with timely
feedback, effective development plans and performance appraisals. Make hiring
decisions for staff and ensure there are clear and effective onboarding plans
for new associates
•Advanced problem solving of complex and potentially
high-risk business situations. Ability
to anticipate challenging market conditions, develop and execute contingency
plans to appropriately counteract.
•Development of short to mid-term business strategies
College degree required (BA/BS)
Minimum 8 years total Merchandising experience in Buying related functions
Basic knowledge of Word, Excel and PowerPoint with proficiency in Access a plus.
Excellent written, verbal communication and interpersonal skills.
PC literate with the ability to develop and manipulate spreadsheets
Ability to drive sales and margin results
General knowledge of industry trends, assortment planning, customer buying patterns, inventory management, logistics and marketing techniques
Ability to work independently, prioritize and re-prioritize tasks based on fluctuating deadlines while continually meeting deadlines and maintaining a positive attitude.
Organizational skills and detail orientated
Ability to analyze data, understand key indicators and make decisions using that data.
Online merchandising experience
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 or email firstname.lastname@example.org for more information.
EEO is the Law English Version – Revised November 2009
EEO is the Law Supplement English Version – Revised September 2015
Pay Transparency Nondiscrimination Provision
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-888-490-4747.