*Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers
*Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed
*Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed
*Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed