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Service Delivery Coordinator

Function: Distribution/Warehouse/Transportation
Location: FC Houston TX Annex, Houston, TX US
Date posted: 9/10/2019 12:03:34 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1101163
Description
Position Summary:
Staples is looking for a dynamic individual that is highly motivated with an aptitude to learn new projects, processes and procedures. A focus on client satisfaction and time management is important for success in this role. 

Primary Responsibilities:
*Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers
*Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed
*Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed 
*Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed



Qualifications
Qualifications

Basic:

*High School Diploma or equivalent
*Must be 18 or older
*Demonstrated experience with Microsoft Word, Excel, AS 400 
*Must have excellent customer service skills
*Must work well under minimal supervision


Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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