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Inside Sales Manager

Function: Inside Sales
Location: Livonia MI, Sales Office, Livonia, MI US
Date posted: 9/10/2019 12:02:44 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1098778

Our contract business is the growth engine of Staples, and Account Managers play a vital role in unlocking customer potential. The team you will be managing is newly designed for our future business strategy. If you are excited by leading cutting-edge sales initiatives, this role is for you. Inside Sales Managers of Account managers are responsible for achieving sales goals and objectives by proactively holding their team accountable to key metrics, delegating appropriate tasks and maintaining a highly engaged workforce. If you like to drive incremental sales growth, coach and develop sales reps while placing emphasis on making Staples a great place to work, this is your new career.


Position Responsibilities:

  • Attain agreed upon sales objectives and program awareness through managing a team of Account Managers
  • Manage a sales team – recruit diverse employees, mentor, coach, and develop sales team members to maximize their potential
  • Build long term relationships with customers as well as internal and external partners in a highly matrixed environment
  • Prepare sales and activity reports, communication, and follow-up
  • Experience using a database to access customer, sales and data relevant to team success
  • Analyze key reporting and scorecards, making recommendations on how to improve team and individual performance
  • Ability to develop new and effective methods of increasing sales in a competitive environment
  • Effectively implement and monitor key program components, including performance to sales targets, commission plans, performance appraisals, and professional development
  • Manage an hourly workforce, ensuring adherence to key policies and procedures
  • Spend majority of their time on the sales floor with their sales team



  • Minimum of 2 years successful experience in business to business sales environment
  • High level of business acumen including data analysis
  • Strong communication skills - write and speak effectively; listening skills
  • Advanced selling and negotiation skills
  • Proficient computer skills: Excel, Outlook, PowerPoint


Preferred Skills and Experience:

  • Bachelor's Degree
  • Results oriented, self-motivated, and driven by both financial and career opportunities
  • Experience managing a sales team
  • Experience managing non-exempt associates
  • Strong prospecting and closing abilities
  • Effective decision maker

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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