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Customer Relationship Specialist

Function: Outside Sales
Location: , Seattle, WA US
Date posted: 9/10/2019 12:02:11 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1098169
Description
 

Position Summary:

 


Cultivate partnership type relationship with customer management, while assisting the Account Management Team in tactical profit management. Ensure customer specific account requirements are met.  Receive calls, listen to, and analyze customer needs and preferences; provide the appropriate information and response and capture the relevant data

 

 

 

Primary Responsibilities:

 
  • Provide effective customer service with a friendly and outgoing approach while answering questions and complaints in a professional manner    
  • Proactively respond by notifying customers of problems with their order
  • Develop comprehensive knowledge of products
  • Execute all procedural steps by using the automated system, reference materials, and other documentation to capture and deliver accurate and complete information
  • Assist in the smooth transition of new account to the Account Management Team
  • Understand Customer’s Purchasing, Accounting, Receiving, and Accounts Payable procedures
  • Will maintain stockroom at customer's site on routine basis

Qualifications
Basic:
  • High School diploma or GED
  • Good oral and written communication skills, i.e., listening and team building
  • Self-motivated and driven to succeed in a competitive market
  • Proven time management skills, with the ability to self-motivate and organize daily routine
  • Flexibility to adjust to customer’s buying styles and develop relationships based on trust
  • Strong personal computer (PC) and Microsoft Office Suite skills, e.g., Word, Excel,
  • Customer service oriented attitude
Physical requirement:
  • Ability to lift 50 pounds multiple times daily
  • Will be required to walk a large campus daily to monitor and replenish stock rooms and paper cabinet

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.



Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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