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Position Summary
Furniture Project Installation Market: Metro NY, New Jersey, PA, CT ----Coordinate and schedule daily activities related to the delivery, installation and repair of furniture products. This position reports directly to the Manager, Division Furniture Operations.
Primary Responsibilities
Supervise and direct the daily workflow activities related to scheduling, delivery, installation, service and repair activities of the furniture installation group; may direct workflow of Third Party Furniture Installers during high volume project
Oversee activities related to pulling, staging, and loading of furniture into delivery vehicles
Hire, train, evaluate, discipline and terminate furniture delivery and installation employees as needed
When using Third Party Furniture Installers this position will be responsible to maintain service levels with the vendor with regard to quality, accuracy, customer satisfaction and related performance metrics
Coordinate with furniture sales teams, design, operations and project management team members on installation project dates and timelines
Study and standardize procedures to improve efficiency of process
Assist in problem resolution and troubleshooting to resolve customer issues
Maintain time and personnel records
Observe and enforce both local, state, and federal OSHA and DOT safety rules and regulations
Encourage safe work behaviors and promptly correct conditions and unsafe behaviors which may lead to accidents
Serve as project lead for delivery and product installations to ensure installation goes smoothly on an as needed