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Lead Product Manager, Loyalty & Memberships

Function: eCommerce
Location: Staples Corporate Center, Framingham, MA US
Date posted: 5/28/2019 5:57:52 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1089694
DescriptionLead Product Manager, Loyalty & Membership


Company Overview:
Staples has a history of innovation – creating the Office Superstore category 30 years ago, launching eCommerce in 1998 as an early pioneer, and expanding to become the leader in powering the workplace. Staples eCommerce now provides a broad range of business solutions:
• Purchase and simply laptop/phone management with a service plan
• Design business documents, and order online for printing & delivery
• Utilize our packing & shipping services to reach-out to customers
• Maintain your facilities and replenish your stock room
• Design your office – from layout, to furniture assets, to assembly
• Find innovative products for your office, designed exclusively by Staples
• And while you can still order office supplies online, why not indulge in our breakroom snacks, supplies and coffee services?
Staples Digital Solutions represent the online segment within Staples, Inc. we serve consumers and business organizations of 1 or more employees all the way up to Fortune 1000 and federal government organizations.

Mission for Product Management:
Are you ready to lead an era-defining mission in product management, for the 5th largest eCommerce Retailer in North America? Staples is transforming its strategy, branding, and go-to-market. We are looking for eCommerce Product Management leaders, who will be central in this transformation.

Position Summary:
The Product Manager of Loyalty & Membership will join a growing Digital team tasked with planning, managing and operating the Staples.com and Staples Advantage websites; focused on accelerating mid-market growth while preserving the established revenue streams. This person will be responsible for defining new customer experiences that break down barriers of friction, accelerate engagement and re-purchase, digital enrollments, and uplift tooling, reporting and solution selling.

This person will build a strategy that connect the current state of the business to the company’s Digital Vision, and execute on an iterative cadence.

This Product Manager will drive the product vision, build a strategy that connects the current state of the business to the desired state, and executes on an iterative cadence. This will require internal collaboration, external collaboration, and cross-functional partnership with key stakeholders. This person will take ownership of their respective roadmap initiatives, deliver new product features that create value, and communicate the status and success of these accomplishments on a regular basis. A deep understanding of current customer trends, existing problems, and defining areas of opportunity are crucial to the success of this role. Data analysis and interpretation of metrics will be part of the regular cadence, and play an intricate role in defining the short and long-term roadmap. The purpose of this role is to bring world-class e-commerce expertise to the online businesses, drive an increase in profitability, reduce the consumer adoption curve, and creatively take the Staples shopping experience everywhere commerce exists.

Primary Responsibilities:

• Strategy Creation:
o Co-Create the strategy vision and execution of your product domain, in partnership with business and product leadership
o Understand the broader business, market and customer context – to inform strategy
o Represent your strategy as a series of milestones on a roadmap

• Solution Creation
o Work across the business, UX, engineer and customer research to determine viable, optimized, agile solutions
Utilize creativity to determine a range of options to converge on the best approach, and break-through into the most efficient and effective solutions
o Minimize blink-spots by technical constrains and edge cases
o Collaborate with UX team, and bring affinity with customer into the experience
o Document clear requirements that address all customer and/or business use cases
o Leverage analytical skills in decision making
o Bring domain expertise to the solution (industry & customer practices)

• Agile Delivery
o Determine framework (dependencies, steps, stakeholder, constraints) for execution
o Works with teams to steer development and delivery of the solution
o Prioritize projects and sprints based on engineering speed and business value
o Adapt solution and approach based on new information, and creatively steer when encountering new challenges or impediments
o Utilize agile method to drive velocity (speed to flow, design and MVP)
• Partnership
o Partners with product manager and business stakeholders to define the roadmap and milestones
o Create a culture of inclusion and collaboration; Proactively share updates

QualificationsBasic Qualifications:
• 8+ years of online product management, ecommerce, or backend systems integration experience
• Previously worked through a cadence and scrum cycle to consistently deliver items to production
• Exceptional oral and written skills, including the ability to explain complex situations, simply
• Bachelor’s degree

Preferred Qualifications:
• Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies
• Front-end web experience within Loyalty & Membership programs
• High level knowledge of the Staples.com and Staples Advantage backend systems
• Customer-centricity with a proven track-record to deliver quality products that meet business goals
• Experience with market research, competitive analysis, usability testing, and A/B testing
• Strong strategic, analytical, and critical thinking skills; with the ability to break down complex problems into small, iterative segments
• Proven ability to collaborate broadly with a flexible, positive attitude that recognizes the problem statement and partners with others to determine how to address
• Experience managing and motivating others to get work done

At the very core of Staples is the entrepreneurial spirit that founded our company over 25 years ago – which means we live and breathe the energy of an always-growing, positive-thinking, fast-moving company. It’s this excitement, and passion for great ideas and new thinking, that inspires us to be the best we can be every day. That and of course, our company values. Created with guidance and input from thousands of Staples associates, our values guide how we work with our customers and each other. If they’re your values, too, you’ll be a great fit with our team. In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing ecommerce company.

We are looking for candidates who are passionate about delivering a world-class shopping experience to our customers. By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — through programs, policies and the values we live by. Successful candidates for this role will share in our dedication to creativity, our commitment to innovation and love for our customers. If you are an innovator at heart with a desire to build complex solutions for an expanding global business, Staples is the place for you! #NAD


Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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