Position Summary:The Production Expert is accountable for Copy & Print quality production goals. Their primary responsibility is to coach and mentor the production team in reviewing workload, accuracy, quality and timeliness of all orders that will meet and exceed the customer’s expectations. This position will work closely with the Production Associates to ensure volume, scheduling efficiency and customer deadlines are being met as well as with the Service Expert & Associates to ensure they understand customer expectations.
Customer Service, Copy & Print Sales, Quality & Production.
Role Qualifications:? Maximize the efficiency and operations of the production area in order to provide accurate turn aroundtimes.? Ensure that all orders follow “Perfect Order” procedures? Review and finalize completed orders with production team to ensure that customers’ needs have beenmet.? Peer coach production team to produce and finish orders on time while following Copy and Print ShopWorkflow & Quality Assurance Process.? Work directly with external vendors to identify and overcome equipment based obstacles.? Review customer documents with an eye to offer total solutions and identify cross sellingopportunities.
? Follow the four stages of The Customer Order Process.? Partner with Copy & Print Sales Manager to improve margin, quality and capacity performance.? Partner with Service team during the Order Routing step.? Using tools in place, determine how and where the order will be produced and finished.? Partner with Production Associates to ensure customer deadlines and quality standards are being met.? Work directly with the hub when sending orders to their facility.? Maintain a consistent, high level of productivity and service that meets customer’s expectations andtimeline.? Observe and peer coach associates and provide feedback to ensure quality of jobs.? Adhere to all company policies procedures & safety standards? Perform other related duties as assigned
Critical Success Factors:? Drive Profitable Sales and Customer Service through EASY Copy Promise Behaviors? Demonstrate Leadership Role to Ensure Quality of Jobs? Show Initiative. Make Decisions Independently? Oversee Copy & Print Operations to ensure Company standards.? Exhibit Team CARE values.
Preferred Skills & Experience:? 2-4 years retail experience in a production and customer service environment, preferably in a Copy &Print Business.? Time management skills and planning skills.? Detail oriented and organized, able to supervise multiple projects and customers.? Computer skills: Microsoft Office (Excel, PowerPoint, Word), Acrobat, Picture It, Publisher, Internet,E-mail and CDRom/Zip
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 or email firstname.lastname@example.org for more information.
EEO is the Law English Version – Revised November 2009
EEO is the Law Supplement English Version – Revised September 2015
Pay Transparency Nondiscrimination Provision
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-888-490-4747.