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Meet or exceed sales goals by actively engaging customer through the sales process.
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Meet or exceed productivity requirements by effective time management skills.
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Utilize negotiation skills to sell while protecting product margins.
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Provide bids and quotes to customers with accuracy and speed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s).
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Provide feedback to merchandising and marketing community to enhance the customer experience.
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Collaborate with internal resources including Area Sales Manager, Retail Partners and vendors to drive sales results, a positive customer experience and customer loyalty.
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Discover and analyze prospects needs, determine which products and services that Staples provides will best suit the needs the customer and deliver on agreed upon solutions.
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Exceptional decision-making skills are necessary to resolve customer inquiries in a timely manner by leveraging appropriate resources and promoting Staples as a total solution
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Collect marketing intelligence and customer data as required.
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Respond to Sales Coaching delivered by his/her Area Sales Manager and/or Sales Coach.
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Promote the Staples Brand Promise through delivering upon Sales Excellence.
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Attend required skills training and applies knowledge learned during the training.
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Handle all callback or inbound calls.
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Promote developing a Staples customer, not a “one-time” shopper.