We are looking for dynamic sales driven individuals, who can effectively engage, interact and drive results with our Staples Print & Marketing customers. You will be managing inbound leads and outbound phone calls for Print and Marketing opportunities. You will need to be able manage your daily activities in order to balance working with our customers and our business partners in order to meet or exceed sales and productivity requirements. You will need to be able to effectively transact, determine future sales opportunities and uncover opportunities beyond the original request.
Meet or exceed sales goals by actively engaging customer through the sales process.
Meet or exceed productivity requirements by effective time management skills.
Utilize negotiation skills to sell while protecting product margins.
Provide bids and quotes to customers with accuracy and speed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s).
Provide feedback to merchandising and marketing community to enhance the customer experience.
Collaborate with internal resources including Area Sales Manager, Retail Partners and vendors to drive sales results, a positive customer experience and customer loyalty.
Discover and analyze prospects needs, determine which products and services that Staples provides will best suit the needs the customer and deliver on agreed upon solutions.
Exceptional decision-making skills are necessary to resolve customer inquiries in a timely manner by leveraging appropriate resources and promoting Staples as a total solution
Collect marketing intelligence and customer data as required.
Respond to Sales Coaching delivered by his/her Area Sales Manager and/or Sales Coach.
Promote the Staples Brand Promise through delivering upon Sales Excellence.
Attend required skills training and applies knowledge learned during the training.
Handle all callback or inbound calls.
Promote developing a Staples customer, not a “one-time” shopper.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 or email firstname.lastname@example.org for more information.
EEO is the Law English Version – Revised November 2009
EEO is the Law Supplement English Version – Revised September 2015
Pay Transparency Nondiscrimination Provision
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-888-490-4747.