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Sr. Payroll Representative

Function: Administration
Location: Shared Services Columbia, Columbia, SC US
Date posted: 4/30/2018 3:04:28 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1047083
Senior Payroll Representative

Position Summary:

The Senior Payroll Representative is primarily responsible for assisting the Payroll Management Team with meeting overall objectives by monitoring the accuracy and efficiency of the payroll process and by demonstrating and encouraging the use of payroll best practices. The Senior is involved with initiating and monitoring the processes which result in successful weekly payrolls for 47,000+ Staples associates. This individual also provides strong leadership and guidance to the Payroll Customer Service team. 

Primary Responsibilities:
Operations Management
  • Ensure delivery of business results by meeting or exceeding all service level agreements
  • Assign Service Now tickets to Customer Service and Garnishments teams
  • Execute daily off-cycle close activities
  • Execute processes resulting in the successful completion of weekly on-cycle payroll processing
  • Review and load file feeds from various business partners to the PeopleSoft system for timely on and off-cycle processing
  • Serve as the primary resource for the PosPay and ACH transmission process to the bank
  • Manage the stop pay/reissue process using the current online banking system
  • Audit and balance on-cycle payroll input to ensure accuracy and completeness
  • Conduct quality control audits for all off-cycle/on-cycle payments
  • Accurately input various reporting and special payment files to include relocation, expatriate, and SERP processing
  • Calculate overpayment amounts per the request of business partners in accordance with federal and state laws
  • Assist the Accounting Department in reconciling the Netpay and Money Network accounts
  • Initiate check print file creation
  • Maintain payroll back-up to ensure compliance with SOX requirements
  • Research and resolve escalated payroll related inquiries
  • Assist with internal and external audit activities
  • Assist with support projects as assigned by department management
Relationship Management
  • Assist with development and execution of training programs
  • Assist Payroll Representatives by teaching and encouraging Payroll best practices
  • Appropriately assist the Payroll Leadership in managing the interaction between Payroll and HR Services to promote a positive work environment and an efficient and effective resolution to employee payroll requests
  • Promote strong collaborative relationships within the Payroll Operations team and all other internal and external business partners



Service Expertise

  • Superior ability to interact courteously with customers and ensure communication is clear and direct
  • Understanding of basic accounting
  • Understanding of the payroll process 
  • Ability to critically review and analyze payroll processes
  • Ability to identify and address concerns before they become problems, and to propose solutions to the concerns
  • Superior ability to recognize the appropriate style, level of detail, and message for various audiences

Interpersonal Expertise

  • Capable of being entrusted with confidential information
  • Ability to manage the transition of information from Payroll Leadership to Payroll Representative
  • Ability to motivate and train Payroll Representatives
  • Confidence when in adversarial situations
  • Strong ability to resolve issues/problems
  • Ability to build productive working relationships with internal and external business partners
  • Strong oral and written communication skills
  • Ability to cooperate with team members and with Payroll Leadership
  • Ability to be flexible with position duties and scope of work


  • High school diploma or GED
  • 2 to 4 years of related payroll processing work experience
  • Ability to work effectively in a fast-paced, high-volume environment


  • Associate’s or Bachelor's Degree
  • CPP 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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