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Customer Service Representative - Quill (Work from home)

Function: Customer Service/Contact Centers
Location: Regina Quill Call Centre, Regina, Saskatchewan CA
Date posted: 4/30/2018 3:02:12 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046654
Description

Corporate Customer Service Role-Work from Home!


What will I do?
• Put the customer first!
• Be the first point of contact for customer inquiries.
• Professionally handle large amounts of incoming calls.
• Assist customers with placing orders and contribute to increased company profitability.
• Resolve customer issues to achieve customer satisfaction
• Partner with other customer service agents throughout the company.
• Continuously identify process improvement opportunities 
• Keep up to date on product knowledge through company resources
• Comply with evaluation guidelines

What else should I know?
• This is a work from home position
• Thrive in your current role or consider other opportunities across the broader Staples organization.  

But wait, there is more!
• Friendly, dynamic environment
• Paid training
• Excellent benefits
• Paid time off
• Recognitions and rewards
• Product discounts

This sounds great!  How do I know if I am right for the job?
• I am open
• I am candid
• I am proactive
• I am confident
• I am assertive
• I am tech savvy
• I enjoy a challenge
• I like to problem solve
• I am persistent 


Qualifications

 

Basic: 

• High School Diploma or GED

• 1-2 years of customer service experience (No previous call center is experience is required)

• Microsoft Office Skills

• Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)

• Able to adhere to assigned schedule

• Ability to sit for entire shift

• Must be able to attend 3-week training class that begins June 18th, 2018.

• Position is for 40 hours weekly, 5 days of work, 8 hours each day between Tuesday-Friday 10:30am to 7:00pm CST, and Saturday's 7:30am to 4pm CST 

• Must be able to attend onsite training from 8:00am to 4:30pm CST (100% attendance required) at the Staples Contact Center in Regina

• Must be able to adhere to work regular work schedule

 

Preferred:

• 1+ years of call center experience

• 1+ years of sales experience

• Excellent interpersonal and communication skills

• Attention to detail and accuracy


Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537


Staples
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