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Account Manager - Facility Solutions (B2B)

Function: Outside Sales
Location: , Calgary, AB CA
Date posted: 4/30/2018 3:02:08 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1043812


The Facility Supplies Specialist (FSS) is responsible for developing relationships and penetrating Facility Supplies (Jan/San, Break room and Safety) sales primarily in existing Strategic, Large and Mid-Market Accounts within a geographic territory. The FSS serves as the subject matter expert for his/her assigned sales representatives and works with them to grow and develop the Facilities Supplies product category. The FSS is the key point of contact within the division regarding the Facility Supplies Program.

What Staples Business Advantage offers you 

  • Market competitive salary
  • 3 weeks vacation accumulated within a 12 months period
  • 2 personal paid days
  • Competitive flexible benefits program
  • Employer contribution to employee RRSP
  • Associates’ discount program
  • Joining a great corporate culture that offer associates work-life balance
  • And much more…


  • Works with their Sales Manager to develop Facility Supplies sales strategies for their assigned territory/division
  • Trains and coaches OP sales representatives on Facility products, processes and buyers to increase their ability to access, persuade and close Facilities business
  • Conducts joint sales calls with sales reps to assist them in closing the sale
  • Participation in current account business reviews to introduce Facility Supplies and increase revenue while adding value to the account
  • Provides expertise and input to the corporate-wide Facility Supplies program regarding product selection, training and issue resolution
  • Achieve Jan/san - break room - safety revenue and gross margin targets in defined division
  • Achieve retention and penetration of Jan/san - break room - safety targets in existing OP accounts and new Facility Accounts
  • Target Segmentation – Strategic, Large and Mid-Market Accounts, above $12,000 in annual sales potential
  • Time Allocation – 50% Customer Time, 50% Non-Customer Time
  • Travel – May be required to travel to other office locations and conferences
  • Budget oversight – greater than 3 million in revenue



  • Excellent customer service skills
  • Self-starter, results oriented
  • Strong verbal and written communication skills
  • Strong presentation skills
  • Strong time management and organizational skills
  • Strong financial acumen
  • Computer literacy, including competency related to MS-Windows-based applications
  • Proficient in CE solutions: E-Way, Alpha, Procurement Analyzer
  • Detail oriented with strong administrative follow-up and follow-through
  • Strong interpersonal skills
  • Demonstrated analytical, negotiating, and problem-solving skills
  • Thorough knowledge of company products and services




  • Minimum of five (5) years selling experience required in at least one of the following disciplines:  jan/san, break room, and/or safety products
  • Extensive knowledge of jan/san, break room, and/or safety products also required
  • Training and/or demonstration experience, both internal and end-user, strongly preferred
  • Candidate should be competitive and self-motivated with strong work ethic


  • Bachelor’s degree strongly preferred


Staples Business Advantage is the leading business supplier in Canada, providing customers with a complete assortment of products and services, including office supplies, technology products, facility solutions, furniture, and business services. As the business-to-business division of Staples, Staples Business Advantage works with companies of 20 or more employees to develop customized programs and to provide dedicated account management to meet the needs of any business. Staples Business Advantage Canada is headquartered in Mississauga, Ontario with eight distribution centres across Canada. The company employs over 1,500 associates and leverages over 170 delivery vehicles. Staples Business Advantage works in partnership with the Staples Business Advantage Contract division in the US and internationally to provide common programs for our international customer base.

Staples Business Advantage provides many advantages for all business sizes: a customizable online ordering system, excellent customer care, easy-to-browse catalogues, next day delivery capabilities and a dedicated sales organization to meet the needs of every type of business.


Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.


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