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Brand Solution Manager

Function: Inside Sales
Location: SPP Canada - Vaughan, Vaughan, Ontario CA
Date posted: 4/30/2018 2:56:17 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046645

Job Summary
The Vertical Sales Coordinator drives profitable sales of branded promotional merchandise products, and assists to the Field Sales Representatives (FSRs) in the development, and execution of sales and marketing projects. This role is a combination of helping increase market share with our existing the automotive clients and being the right arm to the automotive vertical manager.


Key Job Responsibilities
  • Manages & expands Staples Promotional Product’s relationship with individual customers within the Automotive Vertical Market accounts. 
  • Develops and cultivates relationships through regular FSRs contact over the phone/email/in-person to drive sales. 
  • Fields product questions, specific to client's branded promotional merchandise and gift needs
  • Works on sales, loyalty, and consumer marketing promotions and projects to drive revenue for targeted buyers 
  • Proactively provides creative product sourcing ideas in support of customer marketing objectives or sponsorships to include PowerPoint content and preparation
  • Manages, implements and provides direction and support to all internal departments and FSR’s on outbound marketing projects to gain market share & build awareness within existing accounts/programs for branded merchandise and gifts
  • Attends client calls and establishes strong relationships within targeted accounts. 
  • Directly handles all incoming quote requests under $10,000 for all accounts with support from the Account Managers & Automotive Vertical Manager
  • Directly handles incoming quote requests over $10,000 for all accounts with support from the Account Managers & Automotive Vertical Manager
  • Completes order-entry form to submit order requests to Special Order Team
  • Maintains accurate sales reporting of assigned client customers
  • Maintains and increases margins within client and department guidelines
  • Ensures customer satisfaction by working with members of the Automotive Vertical sales team as well as members of sales support teams across the business
  • Improved communication and sales to both internal and external buyers and assisting the Automotive Vertical team to meet revenue and margin goals for the accounts
  • Responds immediately to inquiries, issues and customer complaints 
  • Increases sales by staying current with new products and trends
  • Researches and prepares quotes to ensure maximum profit and market competitiveness
  • Accountable for team sales and profit goals
  • Maintains a record of sales activities and follow-up requirements in the designated system
  • Assists in the development and maintenance of the SPP brand by utilizing promotional materials to introduce and increase customer knowledge of SPP in the Canadian market
  • Adds value to the customer experience by developing a thorough understanding of their business, project and/or operational requirements. 
  • Advises the customer on the best product(s) to accomplish objectives and recommends discounts and/or custom solutions.  
  • Provides creative solutions to exceed the customer expectations. 
  • Contributes to the team effort by participating in the sales team calls/meetings, sharing of best practices, product ideas, and success stories, collaborating on proposal development and consultative selling techniques. 
  • Provides team coverage upon request
  • Provides administrative support to the Automotive Vertical Manager upon request (ie: sample orders, quotes, order-forms, presentations, report summaries, etc.)

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-877-782-7537.


Impact on Business – Continued! (i.e. business contribution; nature and scope of responsibility; risk and financial management; strategic vs. tactical vs. delivery orientation. 
  • With Field Sales Representatives
  • With Account Manager
  • With Vendors
  • With all departments within the company


Education/Experience Equivalent  (minimum requirements)
  • 1-3 years sales or customer service experience.
  • Experience in the Promotional Merchandise Industry preferred.

  • High School Diploma required
  • University or college diploma in sales or business or equivalent working experience within a B2B sales environment is preferred
  • Branded promotional products experience is an asset 
  • Background in the automotive industry is helpful


Professional Knowledge/Experience
  • 1-3 years sales or customer service experience
  • High School Diploma required or equivalent combination of education and related work experience
  • Bachelor’s Degree in related field, preferred


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