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Customer Success Specialist

Function: Outside Sales
Location: , Newark, CA US
Date posted: 4/30/2018 2:53:21 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1047807
Description
SALES SUPPORT ROLE IN OUR COMMERCIAL ENTERPRISE DIVISION

 

Position Summary:
As an Customer Success Specialist, you will be responsible for positioning yourself as a business partner with outside Strategic Account Leaders (SALs), assisting with managing corporate accounts with an emphasis on driving increased ship to compliance, Pro Categories penetration, and sales mainly over the internet and phone. This is done by providing solutions tailored to customer needs. The Customer Success Specialist will be expected to interface and proactively engage the interactions with customers other departments, SALs and all levels of the Staples organization to meet customer needs and drive sales. Direct report to Regional Sales Director. Office based job with customer visits and periodic travel.

Primary Responsibilities:

  • Be the liaison for the Strategic Account Leader and customers to remove non-strategic selling activities
  • Establish and maintain relationships with internal support teams to meet customers’ needs
  • Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
  • Provide added value at customer sites as well as to assist on program roll-outs, implementations, and retention/sales growth related projects
  • Contribute to implementation, retention and growth
  • Manage the customer’s experience through utilization of available resources. (NSP, Sales Liaison, Transportation , Operations, Resolution Team, Accounting and Supply Chain)
  • Consistently meet activity goals and daily metrics - e.g outbound dials, selling time, and live contacts. etc.
  • Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
  • Manage program implementation for new customers
  • Utilize salesforce.com to track account and planning activities


 


Qualifications
QUALIFICATIONS
Basic: 
  • High School Diploma/GED required
  • Minimum of 2-3 years of business experience
  • Ability to function independently with minimal daily supervision
  • PC Skills including Word, Excel, Access a plus
  • Verbal and written communication skills
  • Problem Solving Skills
  • Knowledge of product, product applications, pricing, competition, and sales objectives
  • Business process impact knowledge
  • Time management skills

    Preferred:
    • Bachelor's Degree preferred

    Additional Information:

    Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
 

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