DescriptionPosition
Summary:
Deliver office
supplies on assigned route to Staples Advantage customer accounts while meeting
internal schedule and quality standards. Provide customer service to customers
by assisting with problem resolution and accepting product returns as required.
Mobile POD experience would be an asset, but not required.
Primary Responsibilities:
- Organize and
load product for delivery utilizing the manifest assuring the most efficient
delivery route and schedule.
- Gather
appropriate paperwork for deliveries.
- Delivering
product as per customer requirements (i.e. 2nd Floor, Receiving or Reception
etc) obtaining signatures and completing all required paperwork.
- Accept returns
from customer, completing appropriate paperwork and return to warehouse. Place
product in return area with appropriate documentation.
- Update
manifest with reason codes.
- Address and
resolve customer problems as appropriate. Inform supervisor of outstanding
issues.
- Maintain cleanliness
of vehicle and report any maintenance problems to supervisor.
QualificationsQualifications:
Basic:
- High School Diploma or GED required
- Minimum 1-year of truck driving experience of a
16 ft. or longer straight truck
- 1 - 3 years in a service-oriented position
- Must be at least 21 years of age
- Must have a good driving record
- Must be able to obtain a DOT medical card
- Must have a valid driver’s license (no “major
moving violations” as described in the employment application supplement and in
accordance with applicable state law)
- Ability to lift up to 100 lbs., navigate and
read a map
- Ability to use mobile Proof of Delivery (POD)
devices
- Excellent customer service skills and dealing
with customers face-to-face
- Must be a team player and able to work well
with minimum supervision
- Knowledge of safe work practices.
- Demonstrated analytical and problem solving
skills
- Ability to work without supervision; organize
and manage time
- Must be a team player
- Ability to work in a warehouse environment in
all types of weather
- Ability to drive throughout assigned route in
all kinds of weather and road conditions safely
- Ability to work safely within tight time
constraints in a fast paced environment
- Good verbal and written communication skills
required. Interpersonal skills a plus
Preferred:
- Ability to work flexible hours preferred
- Experience with hand truck /dolly type
equipment preferred
Physical Demands:
The physical demands described are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is regularly required to
sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance
weight for extended periods of time. The employee must frequently lift, move,
and/or carry up to a maximum of 100 pounds by hand or may use dolly type
equipment to deliver product to customers. Employee will regularly drive a
delivery truck and must be able to enter and exit the truck throughout the day.
Must be able to enter and/or scan product and customer information into a
hand-held scanner (electronic clipboard).
Work Environment:
The work environment characteristics described are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee regularly works near
mechanical equipment. Drive throughout assigned route in all kinds of weather
and road conditions. The noise level in the work environment is usually
moderate.
About Us
Staples Supply Chain and Logistics is
recognized as one of the top supply chain organizations within North
America. With an extensive fulfillment
and delivery network providing services for three main business units, we are
able to deliver customer orders next day to 98% of the U.S. population, not to
mention or Distribution Centers supporting our Retail Stores. Our 10,000 Supply Chain & Logistics
associates throughout North America continue to “make more happen” through the
integration of people, process and technology.
We sell more than 2 million SKUs and are continually adding more
products for our customers. We continue
to invest in our people, capabilities and technology to deliver “Every product
our customers need, when they want it, where they want and how they want
it.” Without a doubt, our Supply Chain
differentiates us from our emerging competitors.
Staples is an Equal
Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, sexual
orientation, age, national origin, protected veteran status, disability, or any
other basis protected by federal, state, or local law.