Responsibilities This position is responsible for leading project initiatives within the Staples NAD Customer Service organization, supporting team members on project initiatives and representing the Voice of the Customer on Enterprise Projects. Although some projects may have a technology component, this is not a technical project management position.Utilize standard Project Management methodologies, including traditional and Agile, to drive implementations and change. Create clear and attainable project objectives, build the project requirements, and manage the triple constraint for projects. Lead cross-functional teams including representatives from other business units to solve problems, identify business improvement opportunities, increase customer satisfaction, and improve operations through process improvement methodologies (Lean Six Sigma, DMAIC, Kaizen). Create detailed project plans which clearly define project scope and corresponding action items. Drive project requirements, priorities, deadlines, and change adoption, not just record and manage them. Apply creative thinking to solve problems, remove roadblocks for the project team, and successfully move past unexpected issues. Utilize the Scrum process for development projects, serving as Scrum Master that encourages self-organizing project teams, provides coaching to project team members, and ensures the correct product is delivered to the end user. Interact with internal stakeholders including Customer Service executives to understand their business needs, communicate project status and develop relationships to ensure satisfaction.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 or email firstname.lastname@example.org for more information.
EEO is the Law English Version – Revised November 2009
EEO is the Law Supplement English Version – Revised September 2015
Pay Transparency Nondiscrimination Provision
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-888-490-4747.