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Senior Special Order Account

Function: Merchandising/Buying
Location: Overland Park, KS, Overland Park, KS US
Date posted: 4/30/2018 2:41:38 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046636

Job Summary

Assists and supports Team Manager in multiple management tasks, leadership and mentoring areas.  Maintains a role supporting Sales Representatives and/or customers by providing product ideas, & quotes, purchase order execution, and customer service relating to promotional products and services


Key Job Responsibilities

  • Mentors new team associates and existing team members. 
  • Provides ongoing training with system enhancements and additions (in coordination with Trainers).
  • Maintains a SPO support role servicing customers/reps by sourcing, quoting, placement of orders, coordination with expediting team. Attends team manager meetings on request. Assists in account set up.
  • Provides performance input to the team manager.  Participates in new candidate interviews and participates in team member 1:1 meetings when deemed appropriate.
  • Represents Staples at customer shows, corporate trade shows, occasional territory travel and assignment of special projects when necessary.
  • Be a part of the SPO SWAT Team – Assist teams with client business spikes to maintain our service standards during that time.
  • Participate in and lead Training Hour when appropriate.
  • Be an ambassador in support of the SpO winning culture










  • High School Diploma or equivalent or equivalent combination of education and related work experience
  • Bachelor’s Degree in related field, preferred
  • 2 – 4 years of related experience
  • Exceptional customer service skills and aptitude. 
  • Strong promotional products merchandising and purchasing and negotiation skills.
  • Good leadership skills with the ability lead by example in a manner that mirrors the company’s core values.
  • Highly proficient business written and verbal communication skills, as well as the ability to discern message content.
  • Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously.
  • Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).  Industry experience with SAGE is preferred.
  • Ability to demonstrate flexibility and adaptability in a fast-paced and changing work environment.
  • Ability to demonstrate a positive and supportive attitude at all times even during stressful or difficult situations.
  • Ability to drive and support company & management initiatives and/or decisions
  • Strong “strategic business sense” with the ability to provide the best possible solutions.
  • Strong decision making skills with the ability to make quick decisions and exercise sound judgment with information at hand
  • Strong attention to detail.
  • Good math aptitude and ability to conduct profitability analysis
  • Thorough and complete knowledge of company systems and processes






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