Job Summary

Assists and supports Team Manager in multiple management tasks, leadership and mentoring areas.  Maintains a role supporting Sales Representatives and/or customers by providing product ideas, & quotes, purchase order execution, and customer service relating to promotional products and services

Key Job Responsibilities

• Mentors new team associates and existing team members. 
• Provides ongoing training with system enhancements and additions (in coordination with Trainers).
• Maintains a SPO support role servicing customers/reps by sourcing, quoting, placement of orders, coordination with expediting team. Attends team manager meetings on request. Assists in account set up.
• Provides performance input to the team manager.  Participates in new candidate interviews and participates in team member 1:1 meetings when deemed appropriate.
• Represents Staples at customer shows, corporate trade shows, occasional territory travel and assignment of special projects when necessary.
• Be a part of the SPO SWAT Team – Assist teams with client business spikes to maintain our service standards during that time.
• Participate in and lead Training Hour when appropriate.
• Be an ambassador in support of the SpO winning culture

Qualifications/Education

• High School Diploma or equivalent or equivalent combination of education and related work experience
• Bachelor’s Degree in related field, preferred
• 2 – 4 years of related experience
• Exceptional customer service skills and aptitude. 
• Strong promotional products merchandising and purchasing and negotiation skills.
• Good leadership skills with the ability lead by example in a manner that mirrors the company’s core values.
• Highly proficient business written and verbal communication skills, as well as the ability to discern message content.
• Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously.
• Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).  Industry experience with SAGE is preferred.
• Ability to demonstrate flexibility and adaptability in a fast-paced and changing work environment.
• Ability to demonstrate a positive and supportive attitude at all times even during stressful or difficult situations.
• Ability to drive and support company & management initiatives and/or decisions
• Strong “strategic business sense” with the ability to provide the best possible solutions.
• Strong decision making skills with the ability to make quick decisions and exercise sound judgment with information at hand
• Strong attention to detail.
• Good math aptitude and ability to conduct profitability analysis
• Thorough and complete knowledge of company systems and processes