The Account Consultant will primarily be focused on supporting Account Executives (AE’s), while learning the technology industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
· Work directly with assigned AE’s to identify, cultivate and pursue opportunities to drive further customer technology category penetration via telephone and in-person as needed
· Contribute to the development of solutions and proposals for both program and transactional technology opportunities
· Focus on customer retention and the following activities:
o Target growth in assigned accounts
o Penetrate accounts with multiple locations with local buying decisions
o Assist in growth of new customers
· Support the AE as needed to prepare for and follow up after sales calls / sales activities
o Support bid initiatives including entering, submission, order tracking and follow-up
o Provide pricing & follow-up to AE and customer
· Act as the point person for the customer when the AE is unavailable
· Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels
· Understand the key technology processes for sourcing, order fulfillment, and project management
· Learn the primary Staples operating platforms (Sunrise and Sequoia)
· Ad Hoc Support - includes requests from AE, manager and leadership team for account and departmental initiatives