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Omni Program Manager

Function: Store Operations
Location: Staples Corporate Center, Framingham, MA US
Date posted: 4/30/2018 2:39:50 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046143

Position Summary:

This position is focused on shaping, driving, and supporting all Omni-channel programs. Within the US Stores Operations team, the position serves as the central point of contact for this strategic initiative & area of focus. The Omni Program Manager works in close partnership with the Omni-channel team, bringing and representing the US Stores perspective. Key responsibilities include working in a cross-functional team to build and launch new programs, providing ongoing support for our field team, identifying trends and opportunities to drive Omni-channel programs and results, and creating Omni-channel associate engagement across our US Stores team. 


Primary Duties and Responsibilities:

  • Primary point of contact, partner, and day-to-day decision maker in the development, implementation, and execution of Omni-channel programs for US Stores, including BOPIS, Ship to Store and Ship from Store.
  • Develop and deliver effective field facing communications to support Omni-channel. Partner with US Stores Communications team to create and implement communications strategy for Omni-channel initiatives to ensure that the right message is sent to the right audience at the right time.   
  • Partner with Omni-channel team to review and analyze Omni-channel program results on a weekly, monthly and YTD basis to determine trends, opportunity areas, and action plans to drive results. 
  • Collaborate with Learning & Development team on associate education support for all Omni-channel programs and related associate behaviors. Ensure our field leadership and store teams have the information and tools needed to drive sales and service relative to existing and new Omni-channel features and programs.


Essential Skills Required: 

  • Bachelor's degree
  • Strong communication skills, both written and verbal 
  • Ability to combine creativity with accuracy and tailor material for specific audiences
  • Ability to collaborate and partner cross-functionally
  • Creative problem-solving skills and ability to exercise sound judgment and strong decision making skills
  • Project / program management skills
  • Detail-oriented and able to develop work plans and manage multiple priorities in a deadline-driven environment
  • Analytical to provide detail or insight into reporting or business trends and make recommendations to leadership
  • Microsoft Office skills including Word, Excel and Powerpoint
  • Understanding of retail operations

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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