Reg Service Delivery Coordinator, Full Time, 6am - 2:30pm, Mon - Fri
Function: Administration
Location: Woodland Hills, CA,
Woodland Hills,
CA
US
Date posted: 4/30/2018 2:39:04 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1047417
Potential Referral Bonus:
Description
Primary Responsibilities
- Provide clear direction, coordination and distribution of the in-house courier’s daily delivery route
- Act as a liaison between the Furniture Installation Supervisor, Delivery Personnel, Sales Staff and Customer Service in order to guarantee prompt delivery to customers
- Collaborate with the Furniture Installation Supervisor in the pursuit of operational and customer service excellence
- Responsible to work with the team on problem resolution to maintain highest levels of customer satisfaction
- Coordinate drivers and third party installers
- Keep track of delivery signatures and reporting
- Other duties as assigned
QualificationsBasic:
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High School Diploma or equivalent
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Must be 18 or older
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Demonstrated experience with Microsoft Word, Excel, AS 400
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Must have excellent customer service skills
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Must work well under minimal supervision
- Customer-service oriented
- Works well in a team environment
- Previous experience in a customer service roll as plus and must have computation/mathematical ability and reading comprehension
- Knowledge of PC applications necessary including Outlook and basic PC knowledge
- Eagerness and ability to learn, absorb new information quickly
- Have the initiative to work with minimal instruction and direction
- Good oral and written communication skills
- Responsible and mature and possess a sense of urgency required to work in a deadline driven environment
- Must have strong organizational and motivational skills and attention to detail
- High degree of accuracy including follow-up
Staples